SaaS-specific tracking guidance
Track demo campaigns, webinars, onboarding pages, and launch announcements. SaaS campaigns often combine online and offline touchpoints, so clean UTM naming helps teams compare channels, landing pages, and conversion paths.
GA4 sees this traffic through the UTM values attached to the landing URL. For this page, the recommended starting point is source linkedin and medium paid_social. That pairing keeps reports readable and makes it easier to compare this traffic against email, paid search, social, affiliate, QR, and referral campaigns.
The goal is not to create a different naming system for every page. The goal is to document practical defaults, show examples, and connect the page to the wider campaign tracking workflow. Use this page when planning campaign URLs, briefing team members, or auditing whether existing links follow a reliable pattern.
Recommended UTM structure
Source
utm_source=linkedinMedium
utm_medium=paid_socialCampaign
utm_campaign=demo_signupContent
utm_content=primary_ctaExample URLs
https://example.com/?utm_source=linkedin&utm_medium=paid_social&utm_campaign=demo_signup&utm_content=primary_cta
https://example.com/?utm_source=linkedin&utm_medium=paid_social&utm_campaign=demo_signup&utm_content=footer_link
https://example.com/?utm_source=linkedin&utm_medium=paid_social&utm_campaign=product_launch&utm_content=primary_cta
Best practices
Common mistakes
A common SaaS mistake is using one generic campaign URL for every placement instead of separating high-value channels and assets.
Other common mistakes include uppercase values, spaces in campaign names, inconsistent separators, missing campaign names, and using one broad campaign label for every placement. Validate links before launch and keep a shared naming document for future campaigns.
FAQ
What source should I use for SaaS?
Use linkedin as a practical starting point when you want reports to identify SaaS traffic clearly.
What medium should I use for SaaS?
Use paid_social when it matches the channel type. Keep medium values consistent across similar campaigns.
Does GA4 support SaaS UTM links?
Yes. GA4 can read UTM source, medium, campaign, content, and term values from tagged landing URLs.
Should UTM values be lowercase?
Yes. Lowercase values reduce fragmented reports and make campaign data easier to compare.